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Refund & Return Policy

*Conditions of exchange or refund must be made in writing within 30 days of receipt of goods.

*Under no circumstances may goods, supplied against a firm order, be returned without the Purchaser having first applied for and obtained the written consent of the Company. Goods returned without prior permission or that fall outside of the guidelines detailed below will not be accepted.

* Items must be returned in a clean unused and undamaged condition.

* Items being returned must be packaged to prevent soiling or damage during transit.

* Postage costs for the return or exchange items are at your expense.

*Where a refund is applicable, payment will be processed as soon as returned items have been received.


Sydney Grand Bazaar reserves the right to change, modify, add or remove any part of this Returns and Refunds Policy at any time and without notice. Any variation to this policy will apply as soon as it is posted on our website.


Sydney Grand Bazaar handles returns and processes refunds in accordance with Australian Consumer Protection legislation and NSW Fair Trading.


Please note that a custom made item may only be returned for a refund if it contains manufacturing defects.

To return an item for a refund, please message us from the "Contact Us" section down below with the following information:

  1. Invoice number and date of purchase or screenshot of your order confirmation email ( or the invoice )
  2. Name of product purchased
  3. Reason for returning the product

We will respond within 1-3 business days with instructions on how to return the product for a refund and when the refund will be paid. The refund will be paid using the same method the customer used to purchase the product(s) only.

We reserve the right to reject a request for a refund if a returned item is not in its original condition when we receive it.

All shipping costs associated with the return of an item for a refund are the responsibility of the original purchaser unless agreed otherwise.

Please note that 15% administration and restocking fees may apply on your return. This includes paying employees to process returns, repackaging and restocking the merchandise, testing the products, data removal, and in some cases having to reduce the price because the merchandise has been removed from the box and can no longer be sold as new.


Change of Mind Returns & Refunds

Change of mind returns are subject to Sydney Grand Bazaar’s Terms and Conditions and “Refunds & Warranties. You can return your online purchased product, so long as it is unused, unopened, its packaging is in good condition and it is returned within 30 days of the date on the invoice. However, we do not have a change of mind returns & refunds for in-store purchases.
Custom/special orders: All our custom-made & special orders may take up to 12-14 weeks from the date of purchase depending on products. Custom-made products and special order products are not returnable unless faulty or damaged.

All special orders or custom made products may be cancelled if you change your mind. This must be within 5 business days of your purchase in writing until the cooling off period ends. After 5 business days of your purchase, special and custom made orders are non-refundable or exchangeable.

This Refunds and Returns Policy applies to the extent it is permitted by the ACL and nothing in this Policy excludes, restricts or modifies, or has the effect of excluding, restricting or modifying: (a) the application of the ACL, (b) the exercise of a right conferred by the ACL; or (c) any liability of a person for a failure to comply with a consumer guarantee under the ACL.


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